Terms & Conditions

These Terms & Conditions (the "Terms") govern your access to and use of the services provided by KAYFSTORE ("we", "us", "our" or the "Studio"), including web development, game development, design services, and consulting / business growth / technical strategy sessions (together, the "Services"). By engaging us, purchasing a Service, or using this website, you ("Client" or "you") agree to these Terms.

1. Services

We provide custom professional services, scoped in writing before work begins. Each engagement is defined by a proposal, statement of work (SOW), quote, or accepted order confirmation that references these Terms. Where the scope document and these Terms conflict, the scope document controls for that engagement.

2. Engagement & Acceptance

• A binding engagement is formed when you accept a proposal or pay a deposit or session fee via PayPal.
• Estimated timelines are good-faith estimates and depend on timely client feedback, approvals, and the delivery of required assets.
• Material changes to scope may require a written change order and may affect fees and timelines.

3. Payments

• All payments are processed through PayPal in the currency stated in the invoice (default: EUR).
• Most projects use a milestone structure: typically a deposit upfront, progress payments at agreed milestones, and a final payment on delivery. Consulting sessions and fixed-fee deliverables are paid before work starts.
• Invoices are due on receipt unless stated otherwise. Overdue invoices may pause work and release us from related timelines.
• You are responsible for any applicable taxes; our fees are stated exclusive of VAT / sales tax where applicable.

4. Client Responsibilities

To keep projects on schedule, you agree to provide required content, brand assets, access to systems, timely feedback, and a designated point of contact. Delays caused by missing inputs may extend the delivery window proportionally.

5. Intellectual Property

• Upon receipt of full payment for a deliverable, you receive full ownership of the final, delivered work produced specifically for you, excluding any pre-existing tooling, frameworks, libraries, or internal components (the "Studio IP").
• We retain a perpetual, non-exclusive license to Studio IP and any generic, reusable components created during the engagement.
• Unless you opt out in writing, we may reference the engagement and display non-confidential portions of the work in our portfolio and marketing.

6. Third-Party Services

Projects may rely on third-party platforms (hosting, PayPal, analytics, game engines, asset marketplaces). We are not responsible for outages, pricing changes, policy changes, or data loss caused by third-party providers.

7. Confidentiality

Both parties agree to treat non-public information shared during the engagement as confidential and to use it only to perform the Services. This clause survives termination.

8. Warranties & Disclaimer

We will perform the Services with professional skill and care. To the maximum extent permitted by law, the Services and any deliverables are otherwise provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to an engagement will not exceed the total fees paid by you to us for that specific engagement in the three (3) months preceding the event giving rise to the claim. In no event are we liable for indirect, consequential, incidental, special, punitive, or lost-profits damages.

10. Cancellation, Refunds & Disputes

We maintain a customer-friendly refund policy. See our Refund Policy for full details, including eligibility windows, milestone-based refunds, consulting refunds, and the PayPal dispute process. Before opening a PayPal dispute, please contact support@kayfstore.com — in most cases we can resolve the issue directly and faster.

11. Termination

Either party may terminate an engagement for material breach if the breach is not cured within 10 business days of written notice. On termination, you will pay for all work completed up to the termination date and we will deliver any paid, completed assets.

12. Acceptable Use

We do not build products that are illegal under applicable law or that facilitate fraud, CSAM, harassment, targeted harm, or circumvention of platform policies. We may decline or exit engagements that fall into these categories without penalty beyond refunding unearned fees.

13. Governing Law

These Terms are governed by the laws of the jurisdiction in which the Studio is based, without regard to its conflict-of-law principles. Mandatory consumer-protection rights in your country of residence are unaffected.

14. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Changes apply to new engagements; ongoing engagements continue under the Terms in force when they were signed.

15. Contact

Questions about these Terms? Reach us at support@kayfstore.com. We reply to most inquiries within one business day.